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Floral Specialist

ESSENTIAL JOB FUNCTIONS:

  • Provide an excellent experience for all customers by providing exceptional customer service.
  • Ensure purchases are processed with speed and accuracy with a friendly demeanor, and recover the store consistently to ensure a positive shopping experience.
  • Communicate and drive marketing efforts to customers.
  • Build and develop relationships with local businesses, schools, hospitals, churches and other community groups.
  • Stay current on industry trends and product knowledge.
  • Demonstrate awareness of sales within respective department and takes action to improve performance.
  • Utilize creativity and artistic ability to design and produce special orders.
  • Utilize creativity and artistic ability to design and produce custom floral designer made arrangements for retail sale.
  • Reproduce/replenish designer made arrangements that have sold daily to drive sales.
  • Ensure all custom floral designer made arrangements are sale priced and dated correctly.
  • Design and produce arrangements to meet store specific production goals for each season by due dates.
  • Produce custom bows per company directive.
  • Responsible for stocking and ad signage in the pre-made Floral/Ribbon departments.
  • Assist with placement of floral within the department and store based on seasonality.
  • Communicate opportunity items and best sellers through appropriate channels.
  • Drive Reward Card sign-ups to meet company expectations.
  • Oversee, and assist Team Members who assemble floral products.
  • Complete Finished Goods Process on a daily basis per Standard Operating Procedures.
  • Ensure the design center is cleaned daily and is presentable to customers at all times.
  • File appropriate paperwork as it relates to custom orders. Comply with A. C. Moore Standard Operating Procedures.
  • Handle light janitorial duties such as sweeping, cleaning the restroom and breakroom and taking the garbage to the dumpster.
  • Comply with all A. C. Moore policies outlined in the Team Member Handbook, including dress code and attendance, and company s Standard Operating Procedures.
  • Perform other duties as requested.

EXPERIENCE & EDUCATIONAL REQUIREMENTS:

  • Previous customer service experience required.
  • High energy level and positive outlook.
  • Strong communication skills and problem solving skills.
  • Previous experience as a floral designer preferred.
  • Computer skills preferred.
  • Artistic ability to create saleable designer made arrangements.
  • Experience with arts and crafts preferred.

PHYSICAL REQUIREMENTS:

  • Frequently lifts, carries or otherwise moves and positions objects weighting up to 50lbs.
  • Ability to bend, turn, twist, kneel and/or squat up to 75% a day.
  • Must be able to move about the store and/or remain stationary, up to 8 hours per day.
  • Repetitive movement of hands and arms.
  • Ability to ascend and descend a ladder safely, preferred.
  • Frequently communicates with customers and/or others.


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